Frequently Asked
Questions

Please try disabling your antivirus first, and ensure that your user account has administrator privileges.

If the issue persists, follow these steps to identify the root cause using the Event Viewer:

Step 1: Click Start on the Windows menu, type Event Viewer, and press Enter to open the Event Viewer.

Step 2: In the left panel, expand Windows Logs and select Application.

Step 3: Scroll through the events to locate the error associated with our program.

Once you find the error, please send the error details to our email address and await our response.

To activate our products, please follow these steps:

Step 1: Open the product and click the "Activate Now" button in the top-right corner.

Step 2: If you haven’t purchased your activation code yet, click the "Buy Now" button. If you already have the code, proceed to the next step.

Step 3: On the same screen, copy the activation code you received via email after your purchase, paste it into the text field, and then click the "Activate" button.

Step 4: After successful activation, close the application and reopen it. Your product will now be activated.

Our products require administrator privileges to store activation details in the registry. By default, this function is invoked each time you run the software, and your admin account typically has "write" permissions. However, on rare occasions, these "write" permissions may be changed or disabled. If that's the case, you’ll need to enable them again. Please follow these steps:

Step 1: Type regedit.exe in the taskbar search box and press Enter to open the Registry Editor.

Step 2: Navigate to Computer\HKEY_LOCAL_MACHINE\SOFTWARE, then right-click on Advanced Password Recovery Suite.

Step 3: From the Edit menu, select Permissions..., and enable Full Control under Permissions for ALL APPLICATION PACKAGES for your administrator account.

*NOTE: For more detailed instructions and examples, check out the article "How to Gain Full Permissions to Edit Protected Registry Keys" on How-To Geek, or refer to the official Microsoft website.

Once the quick scan is complete, you will receive an alert asking if you'd like to perform a deep registry scan. If you click "Yes", the Advanced Password Recovery Suite or Product Key Recovery Tool will conduct a more thorough scan and attempt to find any additional keys not yet in the database. Please note that this process may take a few minutes.

Note: A deep registry scan is not available through the quick recovery option in the main interface. To initiate it, click on the "APPLICATIONS" section on the left and start the recovery from there.

Click the "BROWSERS" section in the left menu, then click the "Recover" button. The Advanced Password Recovery Suite or Browser Password Recovery Tool will scan for all saved login details from most popular web browsers, including Google Chrome, Microsoft Edge, Internet Explorer, Mozilla Firefox, Opera, Vivaldi, Brave, Torch, and Epic Privacy Browser.

Note: Our software can recover passwords from almost all Chromium-based browsers. To learn how, please click here.

Mozilla began automatically switching users from 32-bit to 64-bit Firefox and from 32-bit to 64-bit Thunderbird with the release of Firefox version 56.0.1 on October 9, 2017, and Thunderbird version 68.

Since our products are 32-bit applications, they cannot load the decryption modules for Firefox 64-bit (or Thunderbird 64-bit), which is why the username and password fields appear blank. Please refer to How to opt out of 32-bit Firefox migration to 64-bit for more information.

Note: This only applies if you're using a version of our product below 3.x.x. If you still need to recover passwords for Firefox 64-bit (or Thunderbird 64-bit), you'll need the 32-bit decryption modules. To learn how to do this, please click here.

Click the "FTP" section in the left menu, then click the "Recover" button. All of your saved FTP login details will be displayed immediately. Currently supported FTP clients include: FileZilla, WinSCP, SmartFTP, FTP Commander, Total Commander, CoreFTP, CuteFTP, FlashFXP, Adobe Dreamweaver, and Bullet Proof FTP.

Note: Cyberduck FTP passwords can be found in the CREDENTIALS section, prefixed with ftp://xxx.xxx.xxx.xxx.

This error is caused by Windows parsing a JSON file for certain regional formats. The quick fix is to change the Regional format to English.

If you prefer not to change the regional settings, simply update the "Digit grouping symbol" from empty to something like "," or ".". To do this, follow these steps:

Go to Control Panel → Clock and Region → Change date, time, or number formats. Click on Additional Settings. Change the Digit grouping symbol.

This issue is uncommon and usually occurs when a custom theme is enabled. It does not affect the password recovery process. To resolve the distortion, please try setting the Scale and Layout to 100% in your Windows Settings and run the program again.

For Windows 7: Go to Control Panel → Appearance → Display and select "Smaller - 100%". If the issue persists, click "Change color scheme" on the left, select "Windows 7 Standard", and click "Apply".

For Windows 8: Go to Control Panel → Appearance and Personalization → Display and select "Smaller - 100%".

For Windows 10/11: Go to Control Panel → System → Display and select 100% from the Scale and Layout dropdown menu. If the display is still distorted, right-click on the program, select "Properties", go to "Compatibility", and then click "Change high DPI settings". Enable or disable DPI settings and check what works best for your display.